Refund & Exchange Policy

Customized & Personalized Orders

All customized and personalized items are final sale. That means we do not accept returns or offer refunds on custom merchandise unless:

There is a production error on our part, or
The item arrives defective or damaged.

In those rare cases, we’ll make it right—promise.

If you received a defective item or we made a mistake with your customization, please contact us at support@themarchcreative.com within 48 hours of delivery. Include your order number, a photo of the issue, and a brief description. Once we review it, we’ll send you a return authorization and take care of the replacement.

Non-Custom Items

Unused, undecorated items (still in their original packaging) can be returned for a refund within 30 days of delivery. To be eligible, the item must be:

Unused and in the same condition you received it
In the original packaging
Accompanied by a receipt or proof of purchase

We do not accept returns on items returned more than 30 days after delivery.

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products
Gift cards
Intimate apparel or wearables

Partial Refunds (if applicable)

In limited cases, partial refunds may be issued at our discretion for items that:

Are not in original condition
Are missing parts not due to our error
Are returned without prior authorization

Important

Do not send returns to the manufacturer. All returns must be pre-approved and accompanied by a Return Authorization Number (RA#) issued by us. Contact support@themarchcreative.com to start the process.

Last updated May 21, 2025.