Terms of Service

Please read this page in its entirety. You will be required to acknowledge and accept these terms before we proceed with your order. Review this page for updates as changes may occur without notice.

 

01 / Standard Turnaround Time

Our standard turnaround time is 10-15 business days.

“Standard” refers to orders with standard heat press and sublimation work and/or small sized, embroidery designs such as logos. “Standard” does not include add-on services such as tag printing, foil or rhinestone work, or additional fulfillment. Please review our Add-On Services page for more details.

Note that approvals taking more than 24 hours will add to your turnaround time.

The March Creative is not responsible for missing deadlines due to shipping errors, vendor shortages and/or errors, power interruptions, weather, or any other acts of God. If we expect or foresee any problems, we will notify you to determine best course of action to proceed.

 

02 / Rush Orders

We can offer rush services under certain conditions. A “Rush Order Fee” will occur. Please contact us for further information. Be sure to know your “in hand” date when requesting rush services.

 

03 / Shipping

We ship via USPS, UPS, and FedEx. A tracking number will be provided once your order has left our facility.

Shipping expenses are the sole responsibility of the client and will be added to your final invoice unless otherwise agreed upon. Shipping costs are not usually included in quotes as we are unaware of final weight of items until we are ready to ship them.

The March Creative is not responsible for any shipping issues including those caused by carrier errors, weather, strikes, or otherwise.

We assume no responsibility for items once they have left our facility.

We will not be responsible for incorrect shipping addresses if the shipping address provided by the client was incorrect at time of quote approval and shipping.

Please note that shipping time is not included in our turnaround time. Please estimate a minimum of 5 days in for shipping.

Split Shipping.

If you need to ship orders to multiple address, we got you covered! Please provide us an itemized list detailing the names, addresses, items/sizes, and quantities to be shipped to each address. Orders will be shipped based on current shipping rates. Shipping rates will be added to your final invoice.

 

04 / Packaging

All items will be bulk packaged unless upgraded fulfillment service is requested.

 

05 / Payment & Terms

Methods of Payment Accepted.

We accept ACH and credit card payments. A payment link will be included to your invoice. Please note that a credit card processing fee of 3% will be incurred on orders over $1,000.

Payment Terms.

Due In Full: ­Payment is due in full prior to start of work. No payment is required until you approve your order.

Net Terms: ­We offer Net 15 and Net 30 terms upon approval. Production will commence on approval of order. A final invoice will be emailed to you. The invoice date starts your Net Terms.

If The March Creative is providing items to you, we will require a deposit to begin your order. This deposit allows us to purchase items needed for your project. The following terms are applied:

• 60% deposit is required to begin the project
• Balance is due upon completion of order and prior to shipping

 

06 / Returns & Refunds Policy

At The March Creative, we work hard to give every client the highest quality service, products, and finishes. We make it our goal to fulfill our clients needs with 100% customer satisfaction.

Because items are customized, we can only accept returns if items are printed or embroidered incorrectly with a design that was not approved by you or your representative. We are not responsible for any changes in scope of design work, such as color changes, name changes, or design changes. Such changes should be in writing and approved by The March Creative.

In addition, the items must be unused and in the same condition that you received them. They must also be in the original packaging.

If a refund is approved, it will be returned to your original form of payment. Items will need to be shipped back to us to receive the approved refund.

Our Returns & Refunds Policy lasts 3 days. If 3 days have passed since your purchase was delivered, we cannot offer you a refund or exchange. 

 

07 / Approvals

IT IS VERY IMPORTANT TO CHECK YOUR ARTWORK AND ORDER FOR ACCURACY. Please confirm that the following is correct:

• Artwork
• Item (apparel, mug, tumbler, etc)
• Size
• Color
• Artwork location

Mockups.

Before we begin production, we create a mockup of your design on the requested items. Mockups will include your artwork, size, and placement. Any changes, comments, or questions should be discussed before approval as changes will result in an additional fee. You will need to approve the design for us to begin production. Once the mockup is approved, the order is considered accurate and complete.

ANY MISTAKES APPROVED BY THE CLIENT ARE THE SOLE RESPONSIBILITY OF THE CLIENT. THE MARCH CREATIVE ASSUMES ZERO RESPONSIBILITY IN REGARDS TO CLIENT MISTAKES.

Additions & Changes.

Additions may be accepted with an additional fee. Once the order is placed and items are ordered, cancellations will not be accepted. All Sales are final. 

 

08 / Artwork  

License & Permission.

All artwork must be the legal property of the client or the client must have a written license to reproduce the artwork. Client will be required to sign of a release form, releasing The March Creative from any liability if a license is not provided.

Formatting.

Artwork must be in vector format of at least 300 dpi.

PDF is the preferred file type. Other acceptable file types include .EPS, .AI, .PSD, .PNG, and .JPG.

Sizing.

We will adjust the size of the artwork to fit items as needed. Designs vary based on the size of the item.

Samples.

Full samples are available at regular cost to client. Please remember this will increase standard turnaround times.

Graphic Design Services.

We offer graphic design services at the rate of $50 per hour. Please contact us for more details.

Digitizing embroidery designs.

Digitized files should be in .DST format. If you do not have a digitized file, we can create one for you. The following rates will apply:

• Custom lettering/text: one time charge of $15.
• Logo: one time charge of $35.
• Other artwork: one time charge of $50.

All digitized files are the property of the client and are available upon request.

Ink, Thread, and Garment Colors.

We will do our best to match all colors in your design, however, we make no guarantees on exact matches. If Pantone (PMS) color matching is important to your design, we can match the PMS colors at our standard rate of $10.00 per color.

 

09 / Provided Items.

Items Provided by the Client.

We are happy to heat press, sublimate, or embroider your provided items. Please confirm with us that we can use your items before sending them to us. Also ensure the following when providing your own items:

• Items must be brand new, never used.
• Items must be print/embroidery ready.
  • If items are to be sublimated, please note that not all items can be sublimated. Make sure they are ready for sublimation before sending them to us.

• A $1.00 per item fee will be billed to cover handling.

Items Provided by The March Creative.

We will gladly provide the necessary items to complete your project. When ordering your items from us, we guarantee the following:

• The items are ready for imprinting and/or embroidery.
• Any misprints due to our error will be replaced at no additional charge to the client.

 

10 / Manufacturer Defects

The March Creative is not responsible for any manufacturing defects or inconsistencies. This includes and is not limited to:

• Color or dye irregularities
• Holes, snags, or tears
• Incorrect sizing or labeling
• Stitching issues

 

11 / Abandoned Items.

Any item not received within 90 days of completion will be donated, repurposed, or discarded without further notice. We cannot store items longer than 90 days. Any deposit or value will be forfeited by the client.

 

Need help?

Contact us at support@themarchcreative.com for questions or concerns related to our Terms of Service.