Shipping & Rush Orders

Standard Turnaround Time

Our standard turnaround time is 10-15 business days.

“Standard” refers to orders with standard heat press and sublimation work and/or small sized, embroidery designs such as logos. “Standard” does not include add-on services such as tag printing, foil or rhinestone work, or additional fulfillment. Please review our Add-On Services page for more details.

Note that approvals taking more than 24 hours will add to your turnaround time.

The March Creative is not responsible for missing deadlines due to shipping errors, vendor shortages and/or errors, power interruptions, weather, or any other acts of God. If we expect or foresee any problems, we will notify you to determine best course of action to proceed.

Rush Orders

We can offer rush services under certain conditions. A “Rush Order Fee” will occur. Please contact us for further information. Be sure to know your “in hand” date when requesting rush services.

Shipping

We ship via USPS, UPS, and FedEx. A tracking number will be sent to you once your order has left our facility.

Shipping expenses are the sole responsibility of the client and will be added to your final invoice unless otherwise agreed upon. Shipping costs are not usually included in quotes as we are unaware of final weight of items until we are ready to ship them.

The March Creative is not responsible for any shipping issues including those caused by carrier errors, weather, strikes, or otherwise. We assume no responsibility for items once they have left our facility.

We will not be responsible for incorrect shipping addresses if the shipping address provided by the client was incorrect at time of quote approval and final shipping.

Please note that shipping time is not included in our turnaround time.

Split Shipping

If you need to ship orders to multiple address, we got you covered! Please provide us an itemized list detailing the names, addresses, items/sizes, and quantities to be shipped to each address when placing your order. Orders will be shipped based on current shipping rates. Shipping rates will be added to your final invoice.

Packaging

All items will be bulk packaged unless upgraded fulfillment service is requested.

Need help?

Contact us at support@themarchcreative.com for questions related to shipping and rush orders.